Totally amazing

Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.

As soon as we came out, we saw the staff holding a sign waiting for us. Very good service.

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

Booking platform was fine.

The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.

Got an upgrade to a better car.