They lied and said my credit card wasn't working and that it kept declining when they tried to charg

Absolutely the worst car rental experience we’ve ever had!! The charges that we had agreed to through Easy Rent Cars were only the beginning. We were surprised to learn that we HAD to buy RIGHT CAR liability insurance even though I produced the documentation from my Canadian insurance company stating that I was covered (add approx $25.00 to our final bill) They then proceeded to inform me that we had no choice but to purchase the SUNPASS and that would be another $10 per day of rental. The car was less than clean when we got it and the smell of cigarette smoke was overwhelming!! The gas tank was at 3/4 full, when we got it also! When traveling on the highway the car felt like the front wheels were going to fall off and we were afraid to go over 55 mph. The car rental that was suppose to be $52.34 Canadian ended up costing us over $100.00 $US when Right cars were finished with the bill! Anyone considering renting from this firm ... save yourself some money and frustration ... rent from a reputable agency. It was an extremely frustrating start to a vacation!! Never again!!!

I did not have the opportunity to rent the car, because they never a shuttle to pick up at the airport. When I went to the company the were closed.

Tried hard to charge me for lots of stuff I didn't need. Tried to charge me extra for a bigger car because they didn't have the smaller one I reserved. Tried to convince me I needed to pay an exorbitant fee for a toll transponder I didn't need. Etc.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.

Like: The shuttle came quickly and was a short trip to the pickup. I was up sold on the insurance although I had already purchased the full package, but they reduced my deposit from $2K to $500 for the economy car. Toll costs were explained well. Return was super easy and I was happy to see NO incidentals on my CC and deposit refunded in full when I got home!
Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.