EASY!

At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

Convenient pickup process, no insurance upselling

Just better service at the desk and a direct line

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.

They charged me a higher rate than I agreed to through easyrentcars. When I showed them my prenegotiated rate, they said they would only match it if I could show them a daily rate in my confirmation, which it did not have. It only had a total rate. When I got the car, I noticed that they had not cleaned out snacks left by the previous renters. Finally, after driving off the lot, I noticed damage to the underside of the passenger rear view mirror, which was covered with electrical tape, which blended in well with the car’s black paint. I told Thrifty about this damage, but they wouldn’t tell me if it was pre-existing damage they knew about, or if I needed to do anything to document it. Now I’m worried they will try to charge me for it.

Your service worked great, except for Thrifty changing their price on me at the counter.