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Smooth but would be great if the booked car is excatly provided on the day

Reviewed: Sat, Jan 4, 2020
About Europcar: 9.3 /10
Service at the eurocar was excellent on pick up and drop off the car
About QEEQ: 10.0 /10
Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Owen Thorndike

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Reviewed: Sun, Feb 23, 2020
About Europcar: 10.0 /10
Big company worth trusting
About QEEQ: 10.0 /10

Una Coleridge

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Reviewed: Sun, Mar 24, 2019
About Europcar: 8.0 /10
The staff were very helpful.

RFLundgren

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Compact | Hyundai i30 or similar
Reviewed: Fri, Jan 3, 2020
“Overall very good”
About Europcar: 10.0 /10
Pick up took quite a while as there were some international guests before us which did take some additional time. Pricing was quite expensive, approximately 3x what we paid in July, however I am assuming that this is due to the time of the year.
About QEEQ: 10.0 /10

Marcus Steve

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Economy | Kia Rio or similar
Reviewed: Sat, Aug 10, 2019
About Europcar: 9.7 /10
Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.
About QEEQ: 10.0 /10
App super easy and price competitive.

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Sat, Mar 2, 2019
“Same product for less”
About Europcar: 10.0 /10
As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?
About QEEQ: 10.0 /10

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