Our flight was canceled originally so we had to cancel our first car reservation.

They made us wait for 30 minutes outside the airport in 90 degrees before they sent someone to pick us up. Then they asked to show insurance declaration page otherwise they wont rent me the car. I showed them my insurance proof plus coverage etc but they were not convinced and forced me to buy insurance from them which cost me $170 extra and the total cost to rent the car reached $240 for 4 days which is totally ridiculous. They showed me its part of the agreement that is hidden somewhere down the 3 different pages and in the middle of a huge document. There is no way people are going through every page and line when they rent something on any website. If you have some exception, you must show it in the very front page in bold so people notice it but instead you do it intentionally so as to get money from your customers. Additionally, the girl was also pursuing hard to rent me sun pass while I already had my own ezpass with me. She told me ezpass is accepted only at few places and not everywhere which is a total lie. In fact, there is only florida turnpike which does not accept ezpass otherwise anywhere else you go it is accepted. All this things made my experience very bad and rest assured I am not going to rent from them again in the future. They are a thief.

Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.

Wish they had a place at airport.

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

Like: The keep was great. Less than $100 for MondayMonday-friday.
Dislike: My information was not in system initially like I didn't have a reservation.