Great service

The booking was invalid and got canceled, couldn't pick up the car.

We were given a Ford, but the interior felt uncomfortable and the driving experience was poor. No backup camera and the sensors were not sensitive.

Convenient pickup

Picking up and dropping off the car was very smooth. However, based on the category, I expected to get a better convertible. But in the end, only a Mustang and a Chrysler 200C were available, and better options like a Camaro were not.

The staff at the store were very friendly and patiently answered all questions. The car, a Chevrolet Captiva, was in good condition with only 8000 miles on it, though it was a bit dusty inside and out. There were no upsells; I voluntarily added roadside assistance since we were driving to Yellowstone and Beartooth. The rental deposit was surprisingly only $80. There was a small incident - I left the free GPS provided by QEEQ in the car when I returned it, but I only realized it after I had flown to San Francisco. I called Alamo, and they mailed it to me the next day. I was very satisfied. QEEQ's phone support had mentioned a long online form process, which was totally unnecessary. However, mailing it to me via FedEx took 4 days and cost nearly $20, which compared to domestic shipping in China is quite expensive.