Very unsatisfactory with the Hertz experience

Auto normal, costo arriba de lo esperado, me entregaron el auto con 3/4 de gasolina pero al retorno muy amables me hicieron ajuste, la atención de la Srita Karina Muñoz de primer nivel mi reconocimiento para ella.

Buen proceso de atención, seguimiento a la reserva

The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.

1. We were informed of a 10% service fee when renting the car. 2. The card charge was 20 yuan higher than the original order price. 3. During drop-off, we were asked to pay an additional 37 dollars cleaning fee because some water had spilled on the back seat. We explained that the marks would disappear once the water dried, but they said we should come back after the water dried, which would incur an extra day's fee.

Crooks. Try and overcharge you at the start with fake fees then took 400 USD of my account and refuse to engage or return. Do NOT hire a car in Mexico.

Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers

Excellent - especially regarding the problems I encountered with the Hertz Cancun office