Bad Experience - we eventually find another Rental Company who would accept our Card but at a price.

The service staff are extremely unprofessional. I rented a car for two days, misplaced a $600 GPS phone, and they charged me $1200. Finally, they admitted the mistake but didn't know when they'd refund me, nor did they apologize.

The staff didn't try to upsell additional insurance and even suggested cost-effective packages

Good experience. After returning to Los Angeles from Dallas, I smoothly picked up the car and drove it back to my friend's house.

I really like Alamo's branch at LAX. The cars are new, and the service is good!

Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.