Satisfactory resolution to a renting issue with a car rental agency

Polite, quick and easy to deal with

All fine

Signage could have been better in the terminal. Everything else was spot on.

Always easy dealing with you.

So far so good. Happy with the company up to date. I usually rent a car from this company in Prague and I have never had any problems. They have new, clean cars and the rental process is very efficient. One thing I must mention I am not pleased with is the increased boarder cross charge. It used to be 10E, then 20E and at the moment its 30. A little bit too much in my opinion like for EU countries coossing!

I am enjoying the app. It works well. Bookings through it are easy and efficient

I paid for VW Golf "or similar", but got a Skoda Fabia instead. Service counter insisted this is the same category. I did not had internet yet as I just landed from the flight, so I couldn't verify that. Later, after I checked it I understood I got downgraded. This is a fraud. My tip for others: check which Skoda is in your class before you go there, so they won't fraud and downgrade you like happened to me. The man on the counter was nice, but still in general being fraud made me really mad eventually.

Great Service. Very impressed as the last experience with a competitor was terrible. No extra payments were sneakily requested at the counter. And the staff was nice and polite.

It was easy to rent on the website. The price was great and the what I paid online was exactly the hole amount I had to pay. No bad surprises afterward... I recommend to always take the best insurance to make sure you are all covered. Impressed and will book with them again.