Everything went smoothly. Great value.

When I picked up the car I was very unhappy with the condition and cleanliness, I asked for it to be right in my pre emails. Then I rang and asked for a swap and no one got back to me.

The car was broken everywhere. The rear view mirror wouldn’t hold itself in place.. the dash was all cracked. Every sill on the doors was hanging off, the bonnet was dented, every door was dented. The car had a sour smell in it. One wheel had a slow puncture so every morning I had to inflate it. Worst car by far to hire and I would hope that after this hire easyrentcars would drive the car to the scrap yard.

I was a little long in the pick up, only due to the offer of an 'upgrade' which suited our needs better than the vehicle I originally booked. Fantastic, proactive advice was much appreciated and indeed, our vehicle was the best option for our large family. We will be back!

Platform fine, easy to use. Great email communication and clear.

The car was huge it was perfect for our large family and luggage. There were a few marks on the bodywork but staff inspected it and clearly recoded all marks. Inside the car was spotless and well maintained. Value for money was exceptional far cheaper than competitors. Staff were friendly and helpful when we dropped car off they were happy to drop us to a nearby hotel free of charge.

Need to have a person in the office who has better customer service experience