Easy to book and good service.

The staff were very friendly. I returned the car with one bar less fuel due to traffic, and I was nearly an hour late! The staff waited for me and didn’t charge any extra fees.

Great new car

Easy and fast booking process

Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.

Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).

One thing that very inconvenient from Europcar is the deposit, they are only friendly for credit card for deposit, not cash, or a foreign debit card with the pre-authorise feature. And the deposit amount is RM2500, while other agency in Malaysia only collect less than RM500 (cash supported) for deposit, some agency even not collect any deposit. If you have to use debit card for the deposit, they will deduct the full amount of deposit RM2500 from your card, and return in 3 months, and they will take 2% the admin fee (RM50).

Check the windscreen water reservoir has water in it.