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Cheap rental but needs to work on customer service

Reviewed: Thu, Feb 13, 2020
About ACE Rental Cars: 7.0 /10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
About QEEQ: 10.0 /10
Compact | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Annabelle Robeson

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Reviewed: Wed, Mar 26, 2025
About ACE Rental Cars: 8.0 /10
Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.
About QEEQ: 8.0 /10

L.Moore

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Thu, Apr 23, 2020
About ACE Rental Cars: 9.0 /10
Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!
About QEEQ: 10.0 /10
Best comparative site ive found for rentals cars simply because of its smoothness and its an ease to use. great service. thanks

PJB

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Compact SUV | Toyota RAV4 or similar
Reviewed: Fri, Feb 7, 2020
“Great price if you don’t mind a bit of hassle waiting for bus.”
About ACE Rental Cars: 9.3 /10
Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!
About QEEQ: 8.0 /10

Marat

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Sep 25, 2019
“Despite that it's good to save some money with Virgin, Qantas gives better experience, same here...”
About ACE Rental Cars: 7.0 /10
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
About QEEQ: 10.0 /10

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Tue, Jul 16, 2019
About ACE Rental Cars: 6.3 /10
The Parking break of the car was broken.
About QEEQ: 10.0 /10

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