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Live chat Email us Service Code: 3398557132
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Amazing service! Vehicle in excellent condition!

Reviewed: Sat, Feb 15, 2020
About Hertz: 10.0 /10
It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
About QEEQ: 10.0 /10
Compact | Fiat 500l or similar

Relevant Reviews on Hertz in Italy

Pandora Harte

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Reviewed: Wed, Dec 4, 2024
About Hertz: 10.0 /10
Very satisfied. The pickup process was quick, and existing scratches on the vehicle were clearly marked.
About QEEQ: 10.0 /10

Anna Jim

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Reviewed: Fri, Oct 4, 2024
About Hertz: 6.0 /10
About QEEQ: 8.0 /10

Hedy Michelson

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Reviewed: Fri, Jun 5, 2020
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Hubery Silas

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Compact | Renault Logan or similar
Reviewed: Fri, Aug 4, 2017
About Hertz: 8.0 /10
The Hertz car rental near the Bologna train station upgraded me to a 9-seater Mercedes, which I initially thought was a bonus since I had booked a 7-seater. However, I only checked the exterior for scratches and dents when I picked up the car and did not inspect the interior. During the trip, I encountered issues: the left rear door intermittently reported being open when it was not, and later the right rear door could not be locked, preventing us from leaving items inside. Eventually, the right rear door got stuck in the locked position and could not be unlocked, making it unusable until the car was returned. Since it did not seriously hinder our use, we continued with the trip and did not contact the company.

S.Somjit

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Mini | Fiat 500 or similar
Reviewed: Thu, Jun 27, 2019
“Good condition car with attractive price”
About Hertz: 8.7 /10
The car is very good condition. We got updated for free. Staff is nice but a bit hard to find the rental office in Rome city center.
About QEEQ: 10.0 /10
I got the cheapest price from here.

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