A surprising sting in the tail

Dom

United Kingdom

Reviewed: Mon, Mar 9, 2020

About Easirent: 6.3 /10

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

Economy | Ford Fiesta or similar

1 days rental

Relevant Reviews on Easirent Gatwick Airport

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, Nov 28, 2019

“Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....”

About Easirent: 7.7 /10

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

Vania

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Wed, Sep 18, 2019

About Easirent: 9.3 /10

Car was damaged and service warning light was on dashboard

About QEEQ: 10.0 /10

fast as always

P.Beddy

United Kingdom

1 days rental

Full Size Van | Seat Alhambra or similar

Reviewed: Fri, Sep 13, 2019

About Easirent: 6.3 /10

I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.