always problem

What is expected

Expected

This company is a complete scam. The service attitude was terrible. The staff didn't speak much English and kept speaking Italian. They charged me nearly 300 euros, and then another 70+ euros for postage. After paying, I asked what the charges were for, but they couldn't explain clearly. I thought it was a deposit for the car, refundable if there were no issues when returning the car. When I called the rental company, they told me it was for insurance. The staff at GOLDCAR never mentioned the word insurance in English. The contract I signed did not state insurance anywhere, and there was no paperwork from an insurance company, only the GOLDCAR contract. I repeatedly told them to follow the booking I made on the Chinese website (I had already purchased insurance and paid the rental fee in China). This is outright fraud.

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Une attente très longue au comptoir et l'obligation de prendre l'assurance spéciale car la carte de crédit utilisée pour la réservation était une carte 'débit' et non 'crédit". Pas possible d'utiliser la carte de crédit de mon mari, soit disant car ce n'était pas celle qui avait servi à la réservation. Donc prix de la location doublée par rapport au prix initial.

BIen

Car was excellent. Did not like counter staff trying to sell me insurance at the counter. I had bought full cover with Easyrent. Pretty much told , if you break down you are on your own.

Easyrentcars was easy