Internet are a rip off company they have charged me money without my permission for an unknown reaso

This time, Goldcar counter staff lady, N, was delightful!

V easy to use, thank you.

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

Car had quite a few damages, some of which weren’t listed but staff happy to review before we took the car. Still waiting for deposit to be returned- staff advised it could take up to a week which is quite a long time to be out of pocket more than a thousand euros, especially when it was only a small car we hired for 4 days.

A bit strange that AXA insurance documents in Hong Kong dollars, given that we paid in GBP and euros. Unable to give an accurate idea of deposit amount which left us unprepared at the desk.