An additional insurance fee was added.

Great customer service, explained everything while processing. Will book again!

Long pick up time. Poor access to a small yard for car rent. Dreadful staff on return and poor process. Would not use again.

I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.