Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us. The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111. This was not a good customer experience and I would not recommend this service to others

The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..

Staff were helpful but there was a long wait for service and for the car to be brought round from storage and handover. The car was good value for money but the interior was dirty and stained.

Ripped off company first they want to hold 1500 pounds for 28 days. If I not paid less deposit I need to paid the other 27 pounds. That mean total I need to paid 56 pounds`in total. So why do I need to choosing your company. I hired so many cars this is the worst one I never had before. In your company terms I didn't find any word to said we had hold your deposit for up to a months. If I saw it I won't hired from yours. Also I didn't collect the car from the car rental company I think this is not fair to the customer also I will going to trading and standard report this matter. it is not the money is I feel like a fish.

As the name implies, Easirent was easy to deal with. The price is good the service is good. I will be using them again.