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Live chat Email us Service Code: 2808731170
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Good experience, but extremely fussy lender. Felt under pressure.

Reviewed: Fri, Mar 13, 2020
About EZU: 10.0 /10
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
About QEEQ: 10.0 /10
The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.
Economy | Toyota Yaris or similar

Relevant Reviews on EZU Melbourne Airport

Ada Clement

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Reviewed: Sun, Aug 1, 2021
About EZU: 2.0 /10
A small scratch could cost thousands or even tens of thousands in RMB for repairs.

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Economy | Toyota Yaris or similar
Reviewed: Wed, Jan 1, 2020
About EZU: 9.0 /10
Kindly provided the cargo cover for my hatchback. Attentive service.
About QEEQ: 9.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Fri, Sep 6, 2019
“Average”
About EZU: 6.0 /10
Fairly well used car, okay pick up and drop off
About QEEQ: 8.0 /10

P.Kearney

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Jun 4, 2019
“Charles was friendly & professional.”
About EZU: 8.3 /10
The only negative with the booking experience is the delay in receiving the $1500 deposit. I was told it would take 2 weeks for that amount to be returned to my account. I feel this is too long. Can this be looked into, please?
About QEEQ: 8.0 /10

M.Ward

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Apr 11, 2019
“Very good.”
About EZU: 8.7 /10
Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.
About QEEQ: 10.0 /10

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