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Live chat Email us Service Code: 7916689121
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Good experience, but extremely fussy lender. Felt under pressure.

Reviewed: Fri, Mar 13, 2020
About EZU: 10.0 /10
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
About QEEQ: 10.0 /10
The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.
Economy | Toyota Yaris or similar

Relevant Reviews on EZU Melbourne Airport

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Economy | Toyota Yaris or similar
Reviewed: Tue, Dec 31, 2019
“EZU are a nightmare”
About EZU: 5.0 /10
All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.

Jason Tan

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Aug 21, 2019
“Brilliant and good experience.”
About EZU: 10.0 /10
Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.
About QEEQ: 10.0 /10
Price was as per advertised. No hidden charges. Will definitely use Easyrentcars.com again for sure and will recommend to friends and family members.

K.C

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 27, 2019
About EZU: 9.7 /10
Getting to the pickup place might be a challenge for some. But as long as you are in front of PArkRoyal hotel. You are good from there on. Give EZU a call and pickup will be there in <10min.
About QEEQ: 10.0 /10
Work fantastic. Great Savings.

J.McDerment

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Economy | Toyota Yaris or similar
Reviewed: Sat, Jun 1, 2019
“I was forced to buy insurance by customer service I already purchased online.”
About EZU: 6.7 /10
Refer to above. Cost me 70 dollars more than I paid
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Apr 26, 2019
“Hmm”
About EZU: 4.0 /10
Back door business ridiculous hidden fees and did not feel safe.
About QEEQ: 10.0 /10

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