Car, service and booking were very good. Will use again.

The service was alright, but it's a bit alarming when they say towing fees are not included while promoting insurance. After all, I've never needed towing before, and other companies and branches never brought it up.

The vehicle was very new with just over 10,000 kilometers on the odometer. It was fuel-efficient, and the CarPlay connection made navigation very convenient. Additionally, the lane-keeping assist feature was excellent. If you're used to driving left-hand drive cars, switching to right-hand drive might feel a bit off, but the system immediately alerts you if the vehicle veers out of the lane, which is particularly helpful.

The staff didn't push for insurance; they simply asked if I had already purchased it. Once I confirmed, they quickly completed the paperwork.

We were given an upgrade and the staff could not have been better. There was quite long queue but the staff soon dealt with it. We were asked if we minded waiting a few minutes extra while they finished valeting the upgrade and we were kept updated thro out. Excellent service overall. Will use Europcar again without hesitation .

They upgraded the car to Mitusbishi SUV, which is so spacious and easier to drive. I am sorry that the staff at the pick-up counter didn't tell where to return the car at Launceston Airport.

I didn't know what to do when Europcar told us to bring a proof of the company as the rate was a special one for dedicated companies. The staff of Easyrentcars helped me to solve the problem. Their reply was always prompt!