Great Experience

They tried pushing insurance, despite having my own insurance declaration page. Car smelled like heavy cigeratte. Car was dirty inside and outside.

No issues

We were extremely impressed by the Customer Service Rep who handled our transaction at pickup. He was fast, professional, friendly and most of all knowledgeable.

First car smelled like smoke, but they did give us another vehicle. Car was not in great condition but did get us around. Staff were helpful but a little pushy to try to upgrade us and sell additional insurance.

All in all the car was great and service good. The frustrating thing was the extra insurance costs and fee's. Bill come in at twice the quoted rate.

Not a bad experience, however the car had several flaws that I went over with a fine tooth comb. Scratches, missing wheel cover, etc. Other problem I had with them was they listed a 5 p.m. return time. They claimed I stated that in my rental request posted online....b.s. My flight didn't even land until 5:20 (scheduled) on Sun. 2/24, which is why I listed an approx. 6 p.m. pickup time...NOT 5 p.m. Had to hurry there inconveniently, as well as getting them on the phone. They finally answered by the time I arrived & I requested no extra charges be administered based on what I described, which they accepted.