Sunshine California Driving

Satisfied, but the actual car was a lower class than the one booked.

All major car rental companies are consistent

You need to take a shuttle bus from the airport, and the line is quite long

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

I always rent from Alamo, many times now! They are very good, with cheap prices and no issues. The only dissatisfaction is that every time I book a Jeep Grand Cherokee model, I've never once received it. This time, I saw one parked and wanted to take it, but the staff said I'd have to pay extra! I don't know if it's a problem with the rental platform or Alamo, but if you can't get this model at the listed price, don't mislead us. Booking a Grand Cherokee, only to be offered a Jeep Compass, is not the same class of vehicle! Very dissatisfied. Ended up with a Dodge Journey SUV.