CAR RENTAL REVIEWS ON ASAP IN BANGKOK

Very satisfied, love Thailand.

Overall, everything was fine. It wasn't difficult for us two seniors to pick up the car.

Satisfactory

The vehicle was relatively old. It's recommended to purchase insurance. While driving, a stone hit the front windshield. Since I didn't buy insurance, I had to pay 10,700 THB. It was very frustrating.

The service was average, they always claimed there was no insurance, communication was difficult, and they couldn't communicate in proper English.

Very satisfied.

Satisfactory

Very satisfied.

The staff had a nice attitude.

The condition of the car was as described, well-maintained, and the staff were enthusiastic, attentive, and trustworthy.

The service was excellent, and the staff's English was great, making communication easy.

From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.

1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).

2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.

I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)

One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.

Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.

Very good, communication was smooth.

Pickup and return were convenient and efficient, with assistance in finding a luggage cart during drop-off.

Excellent overall.

Satisfied

Very satisfied.

There was a mix-up at the toll gate and an accident occurred. I will evaluate further after receiving the bill.

Highly satisfied

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