CAR RENTAL REVIEWS ON ASAP AT BANGKOK SUVARNABHUMI AIRPORT, BKK

The service desk is located in the arrivals hall at the airport, making it easy to find. The process was completed quickly, and we picked up the car at 8 a.m. The staff was well-prepared. After completing the paperwork, someone escorted us to the car, which was parked right outside. The vehicle was new, clean, and the staff helped install the child safety seat. Return: Be sure to remember the return location and contact number. The location is important because there are many forks near the rental car area at Bangkok Airport, making it easy to take a wrong turn; follow the navigation. The contact number is for calling the staff 10 minutes in advance so they can meet you for the car return. However, when we called, no one answered, so we went straight to the counter at the site. The return process was very fast. Overall, it was an excellent experience—fast service, good car condition, and no pushy upselling. Highly recommended!

Very good

Great service, the staff at the front desk speaks English.

Very satisfied, love Thailand.

The vehicle was relatively old. It's recommended to purchase insurance. While driving, a stone hit the front windshield. Since I didn't buy insurance, I had to pay 10,700 THB. It was very frustrating.

Very satisfied.

The condition of the car was as described, well-maintained, and the staff were enthusiastic, attentive, and trustworthy.

The service was excellent, and the staff's English was great, making communication easy.

All are good except duration to return deposit is too long

Please reduce duration to return deposit to customers

Very satisfied, will choose this company again next time.

From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.

1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).

2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.

I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)

One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.

Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.

Very good, communication was smooth.

Pickup and return were convenient and efficient, with assistance in finding a luggage cart during drop-off.

Rented for seven days, the car's floor had some dust when returning, and they insisted it was cigarette ash. People returning cars are often in a hurry to catch flights, so there’s no time to argue with them. They deducted 3280 baht unfairly. I will never rent from this company again.

Very satisfied.

There was a mix-up at the toll gate and an accident occurred. I will evaluate further after receiving the bill.

Highly satisfied

외부 스크레치가 많이서 조금 부담이었지만 차량 이용에는 불편이 없었음

Very satisfied, the process was smooth.

Very good, no extra charges.