The service attitude of Hertz car rental company was generally good. The staff were friendly and professional, and both the pickup and return processes were smooth. Additionally, there was no waiting in line for this rental, making the experience very efficient! Overall, the service and efficiency were quite satisfactory!
After picking up the car, I noticed severe brake pad wear. A few days later, it started making noise, and within a week, it became completely undrivable. I tried contacting Hertz but couldn't get through, and it was actually Zuzuche that helped me reach them. I ended up repairing the car myself, which took an entire day. Hertz didn't provide any explanation or solution. Very dissatisfied.
First, there's no need to queue for pick-up, and the location is easy to find. Second, returning the car is very simple—just hand back the keys. Since it was around 9 PM, the staff didn’t come down to the parking lot for inspection, so I could leave directly.
The overall service was decent, but not very satisfactory. Returning the car was rushed, especially considering Bangkok's traffic congestion. The process took a lot of time and they were quite unfriendly throughout. Picking up the car was also inconvenient, as I had to wait for half an hour because no one was at the counter.
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