CAR RENTAL REVIEWS ON DOLLAR IN DENVER

Car took a long time to get as agent was trying to sell us extras we didn’t know we hadn’t paid for and to upgrade us even though we didn’t want to.

Have used Dollar before & they did not disappoint this time as it was a weekday afternoon & I was served immediately. Weekend/morning pickups have been considerably lengthy in past.

Overall QEEQ was simple & worked well. Didn't need price protection.

Arrived late, hardly had to queue.

Good. The car had some scratches, the automatic braking system activated with light braking. One day, the dashboard showed a yellow tire pressure warning light. Remember to take photos or videos when picking up the car, ensuring they include the parking space, the rental company's premises, and the company logo, to provide evidence that the scratches existed before the car was picked up.

Car excellent as was pickup and dropoff apart from wait for shuttle bus on arrival.

Price Protector unfortunately not available on this rental.

They made mistakes with the car twice, and I had to move my luggage three times. Their attitude was poor. Returning the car was very convenient.

Car was big but perfect size for 4 adults with 4 ski bags. Didn't need to get roof racks.

Booking platform is great.

Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.

The car rental was through Thrifty, Not an inconvenience, although as we were waiting for the shuttle pickup at the airport, we noticed that the other rental agencies had shuttles more thoroughly.

It was okay. The staff seemed a bit unfamiliar with the process, so the wait time was a bit long.

The process is simple, highly efficient, and the service is pretty good.

Average

The booked Jeep wasn't available, so they upgraded me to a high-end GMC. Very impressive.

The staff at the pickup facility were great. The only problem was a 2.5-hour wait due to high-volume of people on vacation for a holiday weekend. The management could have done a better job anticipating demand.

Paying for my rewards?!? Really, who wants to pay for a rewards program?

Staff very disinterested (Labor Day, why are we here?), only 2 cars in lot when I arrived, then another, to be mine, arrived for drop off, so got minor upgrade to medium SUV from medium saloon, as they didn't have anything else except 2 luxury enormous SUVs

Easy and cheapest I could find

Overall okay

The truck was brilliant. The staff were helpful and as I was very nervous about renting abroad for the first time they really helped me feel at ease. It wasn't the driving but the pick up and drop off that worried me and the staff made that really easy

I was worried about booking online with a third paty but it was very easy ad I would use the company again, it really helped to find the right vehicle at the right price

The shuttle worked well. Our customer service representative at Dollar was professional and straightforward. She didn't try to upsell on any additional protection. It was great!

We were unsure about it, but it was a good experience that provided us with the best value. Thanks!

The car performed flawlessly. The only part of the transaction that wasn't enjoyable was the pressure to upgrade the vehicle by the sales person at the time of pickup.

Great service. They even lowered my cost when a better price was available.

Service was alright, but we were charged an extra $88 for insurance. Dollar's service was mediocre. The car provided by the rental company had a windshield that was coming off and leaking air. We only discovered the source of the noise after driving 200 miles. We detoured to Salt Lake City's Dollar Airport location to exchange the car, but the staff insisted we call customer service to get a confirmation number. In the end, we gave up and drove the car back to Denver. Exchanging the car was too exhausting and we didn't bother to file a complaint.