CAR RENTAL REVIEWS ON EZU IN QUEENSTOWN

Acceptable

Excellent service.

Very satisfied!

Returned and rented a car at the same store, the process was extremely simple.

Very satisfied

I thought the car was great value for money. Friendly staff and relatively painless process

The car was in old condition.

Excellent service, the car rental process was convenient, and the vehicle was very good and comfortable.

This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant

Seems ok but happy with price paid

I am very satisfied. After comparing multiple companies, I chose EZU. The price and service both met my expectations. The car was in great condition and highly recommended.

Very satisfied

Very satisfied

This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU. Firstly, it took well over 30 mins for the van to pick us up from the airport. Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside.. The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched. We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe. We called the office to complain about these things and never got a return phone call. Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had. The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.

Actually, I chose EZU kind of last-minute, but the car was fuel-efficient and easy to drive, That kind of smooth experience is rare these days. The car looked brand new and ran smoothly the whole time. The staff offered to help with my bags. I was genuinely impressed. Thanks, EZU!

I was just looking for a quick rental, and I got a free upgrade, which was a nice surprise. The car was easy to connect to my phone. The car was perfect for our family trip to sum up That kind of smooth experience is rare these days. I left feeling like a valued customer. I'll be back for sure.

Actually, I chose EZU kind of last-minute, but Booking with EZU was a last-minute decision, but the process was much faster than I expected, the car was exactly as described on the website, I appreciated the flexibility they offered. I was pleased with the overall experience. The car was very fuel efficient. I enjoyed the trip thanks to the reliable car. I felt like I got more than I paid for. Would definitely rent again.

great experience overall.

I'm really glad I went with EZU Car Rental because I was hoping for a smooth process, and the return process was fast and simple, the drop-off was right next to the airport which I was impressed by the professionalism. The return process was contactless and quick. See you next time!

Professional service and high efficiency