The rental company name was different from the one during booking. There was no counter inside the airport. We followed the instructions to wait at the designated location but couldn’t find the rental company name on the order. It turned out they were using a different name. The rental company staff was already waiting at the specified location. We contacted QEEQ customer service for help. The customer service team responded promptly. Later, we learned the actual name of the rental company from other sources and finally met up with the staff.
The vehicle condition was mediocre, the tire pressure warning light remained on and the store couldn’t fix it. There’s no CarPlay so I had to use phone navigation, and without a mount, it was very inconvenient. The service was acceptable, but not returning the car with a full tank makes control difficult.
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Angelo Woolf
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