Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 25, 2025
Destination: Cancun
Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca
View moreApril 21, 2025
Destination: Monterrey
The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.
View moreApril 21, 2025
Destination: Puerto Escondido
Renting a car was very convenient.
View moreApril 20, 2025
Destination: San Jose Del Cabo
No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé
View moreApril 19, 2025
Destination: Queretaro
The overall service attitude was quite good, but there were two issues: 1. They try to upsell insurance during pickup, even if it's already included. 2. When returning the car, they intentionally blame the renter for any damages unless there is evidence it existed during pickup, which is very frustrating.
View moreApril 10, 2025
Destination: Cancun
Very satisfied.
View moreApril 4, 2025
Destination: Monterrey
The price is the cheapest.
View moreApril 4, 2025
Destination: Monterrey
Great and convenient.
View moreApril 4, 2025
Destination: Cancun
Excellent
View moreApril 2, 2025
Destination: Cancun
Very friendly staff on the location.
View moreApril 1, 2025
Destination: Cancun
Fairly standard service.
View moreMarch 31, 2025
Destination: Cancun
Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.
View moreMarch 28, 2025
Destination: Merida
No hidden charges.
View moreMarch 27, 2025
Destination: Uruapan
Tarde un poco porque había problemas con el internet para llenar la aplicación
View moreMarch 26, 2025
Destination: Mexico City
Relatively friendly.
View moreMarch 19, 2025
Destination: Puebla
No me coincide lo que me cobraron con lo que realmente ponía
View moreMarch 15, 2025
Destination: Mazatlan
They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation.
View moreMarch 9, 2025
Destination: Monterrey
It's okay, but extending the rental is too expensive! The insurance is overly pricey, even more expensive than the car rental itself! Renting for a longer period ends up costing more.
View moreMarch 8, 2025
Destination: Cancun
The vehicle insurance issue was disappointing, I can only say it was very bad.
View moreMarch 6, 2025
Destination: Cancun
O aluguel do carro correu tudo bem e a empresa foi muito organizada o tempo tudo. O único inconveniente é em Cancun o seguro de proteção de terceiros é obrigatório e não está incluído no orçamento - ficou cerca de USD25 por dia, e isso fez com a minha reserva terminasse quase o dobro do que havia pago inicialmente.
View moreMarch 5, 2025
Destination: Cancun
The service was okay, the car's condition was average. The performance was decent.
View moreFebruary 21, 2025
Destination: Puerto Vallarta
Car was in good condition and service was friendly. BUT. We forgot a bag under the passenger seat with something very valuable and after we let the car rental company know and met them again to inspect the car it was gone. Pretty sure someone from the service / cleaning took the bag. Manager was very helpful and understanding tho.
View moreFebruary 21, 2025
Destination: Veracruz
No el auto no llego an mis expectativas. Le falta bastante mantenimiento
View moreFebruary 20, 2025
Destination: La Paz
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
View moreFebruary 17, 2025
Destination: Cancun
No upselling, and the service was very efficient.
View moreFebruary 14, 2025
Destination: Tijuana
despues de dos semanas que ya regrese el carro, aun no me han devuelto el deposito de garantia de mi tarjeta de credito.
View moreFebruary 13, 2025
Destination: Cancun
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
View moreFebruary 6, 2025
Destination: Cancun
The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.
View moreFebruary 5, 2025
Destination: Cancun
Smooth service
View moreFebruary 5, 2025
Destination: Cancun
Good service, easy communication, and a positive attitude.
View moreFebruary 2, 2025
Destination: Chetumal
La experiencia fue excelente y todo fluyó a la perfección, la chica del mostrador fue perfecta
View moreFebruary 1, 2025
Destination: Cancun
It's basically fine.
View moreJanuary 29, 2025
Destination: Cancun
Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.
View moreJanuary 26, 2025
Destination: Mexico City
Cost-effective, but the service could be improved.
View moreJanuary 25, 2025
Destination: Cancun
Proceso lento para recoger el automovil. Me hicieron pagar el SLI (Seguro de Responsabilidad Suplementario para terceros). Sin opción a negarse.
View moreJanuary 24, 2025
Destination: Merida
Pésimo servicio, ya había contratado los seguros para el vehículo con QEEQ y llegando a mostrador como quiera me forzaron a contratar el de ellos porque si no no podía disponer de la unidad.
View moreJanuary 21, 2025
Destination: Queretaro
Very satisfied
View moreJanuary 20, 2025
Destination: La Paz
Auto caro para las condiciones en las que se encuentra ,apestoso de adentro por sucio
View moreJanuary 18, 2025
Destination: Guadalajara
La atenciòn cumplio con las expectativas,
View moreJanuary 18, 2025
Destination: Cabo San Lucas
All documents were sent directly via email, which was quite efficient. There was no excessive upselling, and the staff had a relatively professional and responsible attitude.
View moreJanuary 15, 2025
Destination: Veracruz
Todo bien. Sólo el personal de atención no es muy grato en trato. No dan opción de regresar. Es decir, estuvo bien pero podría mejorar la atención del personal
View moreJanuary 14, 2025
Destination: Cancun
Schlecht. Mehr als 100.000 km, rundherum beschädigt, zu kleines Fahrzeug, entsprach nicht gebuchter Kategorie
View moreJanuary 12, 2025
Destination: Merida
No horario la reserva. Llegamos 1 hora después del "pick-up time", por el tiempo que esperamos las maletas, el shuttle a su oficina, etc. Dijeron que como llegamos tarde, ya no tenían la unidad (era claro que ya no tenían coches). Nos ofrecieron otro coche por tan solo 2 veces más de lo que ya habíamos pagado. No ofrecen alternatives, son completamente inflexibles. No caigan en la trampa de reservar algo que se ve a muy buen precio. No respetan la reserva
View moreJanuary 10, 2025
Destination: Merida
The staff forced me to take out Civil Liability Insurance, even though it was included
View moreJanuary 9, 2025
Destination: Queretaro
Fast vehicle pickup
View moreJanuary 8, 2025
Destination: Cancun
Two weeks traveling in Mexico led to two interactions with the police. The first occurred in Mexico City when driving onto the highway; we were stopped by the police, who claimed our license plate was not allowed to travel that day. They attempted to fine us $200 and threatened to hold the car for two days. Communication was difficult, but after much gesturing, they agreed to let us leave for $100 without a receipt. I paid and got away. The second encounter happened in Cancun. After driving three hours to Pink Beach, we were returning late when we saw police inspecting cars on the roadside. We were stopped, and the officer, speaking limited English, accused us of speeding. I explained we were driving with the flow of traffic and didn’t notice other cars being stopped, but it didn’t matter. After asking us to pull over, another armed officer stood facing us at the car. The police began negotiating the fine and consequences for the infraction. Realizing it was another shakedown, I handed them 500 pesos. They gestured it wasn’t enough, so I handed over another 500. The officer smiled, assured us there would be no record of violations or need to go to the police station, and wished us a good night. At Cancun airport when picking up the rental car, I was told there were no cars available and my reservation was canceled. I approached the manager, who first claimed they hadn’t received my reservation and later said the reserved car wasn’t available. I was forced to book a new reservation at twice the original price. I’ve traveled extensively through Europe and North America, usually opting for self-driving trips, but I’ve never faced situations like this. Despite the unpleasantness, we avoided serious consequences, and it became an informative experience for my kids as they witnessed the reality of the world firsthand. It was an unexpected lesson in understanding disparities between cultures and levels of development firsthand. On a positive note, our stay at The Westin Resort in Cancun was excellent, with great location and facilities. The new year vacation ended happily!
View moreJanuary 6, 2025
Destination: Cancun
The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!
View moreJanuary 4, 2025
Destination: Cancun
Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!
View moreJanuary 4, 2025
Destination: Monterrey
Satisfied
View moreJanuary 4, 2025
Destination: Mexico City
I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!
View more