5.3 /10 Average
Reviewed: Friday, August 8, 2025
l will not use Budget,when I asked to add me to the driver, they want charge double.and not pemmitted to change the driver's name, not permitted to change credit card
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
We got Ford Focus station wagon, which was an upgrade from the booked car.
Did not receive the instructions how to enter "rental return" part of the Paris CDG Terminal parking, so ended up in the public car park.
Read More >9.7 /10 Excellent
Reviewed: Friday, August 8, 2025
The staff was very helpful and friendly.
Read More >9 /10 Excellent
Reviewed: Friday, August 8, 2025
GOOD
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
성능이 좋은차로 배차해 주셔서 너무나 감사했습니다.
직원분들도 친절하시고, 나중에 반납할때, 나와서 직접 운전도 해주시고 마무리까지 넘 나 친절하게 해주셨습니다!
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
It showed more than 3600 in China, but at Charles de Gaulle, I was forced to pay over 7000 to pick up the car, claiming I hadn't bought insurance. In China, I was assured that no additional fees would be charged, and I could pick up the car with my order. With my plans already set, I had no choice but to pay extra. When I complained after returning to China, customer service said I had no proof of the forced charge at Charles de Gaulle and since the rental period had ended, they claimed I voluntarily paid and didn't communicate properly with the rental company, so they wouldn't process my complaint. It feels like a complete scam! If I understood French fluently, why would I rent a car from your website????? The car I eventually got wasn't even the one I reserved. Everyone, be cautious and clarify everything in advance! It's a total scam, and no one has resolved this issue until now!
Read More >4 /10 Average
Reviewed: Friday, August 8, 2025
The additional fees are excessively expensive. The rental cost was only 300 euros, but the navigation system was 150 euros, which is too expensive. What I was unhappy about was the difficulty in returning the car. Due to the complicated road conditions at Charles de Gaulle Airport, the navigation didn't guide us correctly to the specific return point. We first drove the car to the underground garage of Terminal 2E and took the elevator up to the 2E rental car area. We asked the staff if they could accompany us to drive the car there because it was a short walking distance but a complicated driving route. However, the staff said no and told us to follow the ground rental car signs. We had no choice but to drive out of the parking lot, which had high parking fees. The rental car signs on the ground were also not very clear, with many intersections, making us go around in circles. We couldn't find the location and had to return the car at the 2D point. Although we could return it there, it was inconvenient as we had a lot of luggage and were flying out of 2E. Fortunately, a Cantonese-speaking staff member working there heard about our difficulty and got a French colleague to drive us to 2E. It only took five minutes following them. If it weren't for this staff member, we might have missed our flight. For such a simple matter, they were unwilling to provide any help. Their service is questionable. They are probably more patient while charging fees, but once the payment is made, there is no service to talk about.
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
The car broke down, and replacing it was mostly my own effort. Customer service was useless.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Convenient and fast
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
Unexpected charges of over 280 euros appeared, and I wasn't informed of the amount until after it was charged to my card. I filed a complaint months ago and still haven't received a response.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Communication through Google Translate with the staff was fairly smooth
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
Two months after returning, I was charged a 42-euro fee. Customer service said it was for a traffic violation, but I don't recall any. I was very careful the whole time. Couldn’t figure it out, so I just paid.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
The service was very friendly, but the French are quite laid-back, so the wait time for picking up the car was rather long.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very good
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
No one inspected the car. I just picked it up and returned it. This time the car was relatively old.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
There were quite a few people in line to get the car.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
I rent cars in Europe for 200 days a year, and this car rental company is terrible. The counter clearly stated it was a deposit, but after returning the car and leaving Paris, they charged my credit card. When I asked the car rental company, they said it was for insurance. If I wanted insurance, wouldn't I have bought it at the counter? And they didn't even have my signature.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
The processing speed was rather slow, but the car condition was quite new. However, almost all of them are Peugeot vehicles.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
I was forced to buy additional insurance without my knowledge, and over 200 euros were charged to my credit card without reason. Awful service! I didn't even get the Volvo I booked.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
When renting cars from other places, they always give confirmation receipts. Here, there's none. Is it to force us into buying additional insurance? I clearly stated when picking up the car that I didn't need extra insurance, but still got charged for it after returning the car!
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
I mentioned many times at the counter that I had already purchased comprehensive insurance from my home country, but they kept trying to sell me their glass and commercial insurance. They wouldn't give me the keys, saying we needed that insurance to cross into Belgium. We had no choice but to buy it. Initially, they said it would be 65 euros, but with taxes, it ended up being over 80 euros.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
The rental company was irresponsible. I returned the car in Nice and flew to Italy, only to be told that their system had no record of the return. After numerous calls, they informed me that there was no record of the return in Nice, even though I followed the same return procedure as others.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Seamless car pickup at the airport
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
They didn't inform me about the insurance when picking up the car, only mentioned the deposit. In the end, they charged me 3599.82 RMB for insurance. It's a rip-off! Currently appealing to the rental company.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
Dissatisfied, the car was not a Volvo, they gave me an old Citroen C3 instead.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
We already bought insurance from Zuzuche, but when we picked up the car at the French branch, they tried to sell us additional insurance. We didn't sign any contract, yet 10 minutes after picking up the car, they charged us over 250 euros. This company is a scam. Don't use Budget's cars in the future. Also, be aware of the store clerk named Simon; he's the one who tricked us.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
Overall good, but the phone number on the contract was unreachable.
Read More >4 /10 Average
Reviewed: Friday, August 8, 2025
There was only one staff member at the Budget counter at the airport, often leading to queues of 7 or 8 people.
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
Good
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
Queue times depend on the situation. When it's busy, the wait time can be long. I waited in line for about half an hour.
Read More >2 /10 Poor
Reviewed: Friday, August 8, 2025
Upon arrival, I was made to wait for nearly an hour. They didn't inform me in advance that a similar model wasn't available and directly gave me a lower-class car, forcing me to accept it. After two hours of arguing, they finally replaced it with a similar-class vehicle. However, when returning the car, they charged me an extra €956. When I asked why, the counter for different location returns just shrugged it off. Terrible car rental company.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very satisfied
Read More >6 /10 Average
Reviewed: Friday, August 8, 2025
Efficiency is low and work is slow, waited a long time with only a few people in line. Seems like most French workers are like this. Their attitude is acceptable.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
Overall service was acceptable
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
Unfortunately, I couldn't rent the Fiat 500
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
The car pickup process was quick, professional, and efficient.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Reasonable price, good vehicle condition, and excellent service!
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Excellent
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
Fairly satisfied.
Read More >4 /10 Average
Reviewed: Friday, August 8, 2025
A charge of 42 euros was made three months later, claiming to be a fine, but no specific details about the violation were provided.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Good
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
The pickup process was great, with efficiency being quite fast.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
The overall service was quite good, but there were two issues during the return: 1. The address provided by you showed an error when searched on Google Maps; 2. Possibly because of my limited language skills, the navigation was too difficult, and I mistakenly thought the pickup location was the return point. Later, when handing over the keys, I showed the parking photo to the staff, who informed me that I had parked in the wrong place. After moving the car to the new location he provided, there was even a fender bender at the parking lot exit!
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Excellent!
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Extremely satisfied, the experience was excellent. Just take the keys and go; no vehicle inspection was needed for pickup or drop-off, making it quick and convenient.
Read More >10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very convenient and efficient.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
Waited for over 30 minutes during pickup because the car was being washed, according to the staff member.
Read More >8 /10 Very good
Reviewed: Friday, August 8, 2025
Quite satisfied.
Read More >4 /10 Average
Reviewed: Friday, August 8, 2025
When picking up the car, a queue number was required followed by waiting in line. The staff's service attitude was decent, but they added insurance costs secretly without asking if it was needed. It amounted to an astonishing 2400 CNY, which was higher than the entire rental cost. They refused to issue a refund, claiming the customer had already signed the agreement. Therefore, avoid booking with this company. Seriously, do not book with this company. Additionally, if you read the contract carefully on the spot and refuse to purchase their insurance, I suspect they might find a tiny scratch upon car return and charge exorbitant repair fees. So, although their rental rates may seem low, the total cost for consumers ends up being much higher than other companies.
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