Record Go, Madrid Off Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Record Go - Madrid Off Airport Information, Car Rental Instructions & Policies

Address

Calle Cigoitia, 1 – San Blas – Canillejas, Madrid

Telephone

+34627359103 / +34936192468,+34627359395

Pick-up Instructions

The Record Go - Madrid Off Airport car rental location is located out of the airport

You can arrive of Record Go - Madrid Off Airport car rental by free shuttle bus.

PICK-UPS: Literally, 5 minutes from the airport in our free shuttle service. In Calle Cigoitia, 1 – San Blas – Canillejas. Terminal 1 – T1 - ‘Exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing., there you will see our meeting point.’ Terminal 2 & 3 – T2 – T3 - : ‘Go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing, there you will see our meeting point.’ Terminal 4 – T4 - ‘Exit the terminal and cross the zebra crossing and follow the indications for the “Bus hotel stop, there you will see our meeting point.’ For more details, please check: https://www.recordrentacar.com/instructions/MAD-punto%20de%20recogida-ES-EN.pdf

Drop-off Instructions

To return the vehicle to our office at Calle Cigoitia, 1 – San Blas – Canillejas, Madrid, follow the signs: From the airport, head south on the M-14. Take exit 1 towards E-90/A-2. Once you are on the A2, take the branch towards A2/Vía de Servicio and make a right turn onto Avenida de Aragón (180º turn). Record go Madrid Office: Calle Cigoitia, 1 – San Blas – Canillejas, Madrid. No out of hours available. Key box for returning 24/7 without shuttle service after the office closing time.(From 7 am to 23 pm)

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Security Deposit

Deposit amounts depend on the vehicle category and can be paid via credit card pre-authorization.

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

19 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full driver's license issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + spain swear translation

spain swear translation

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra France Gibraltar Portugal	EUR 20 per day

This additional fee is 20 Euros per day, with a minimum charge of 40 Euros and a maximum per rental of 200 Euros.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100 for Renault Clio,Toyota Yaris,Vauxhall Corsa,Peugeot 208,Toyota Aygo,Fiat Novo Panda,Fiat 500,Fiat 500 Convertible,

EUR 1400 for Toyota Auris Hybrid,Volkswagen Golf,Peugeot 2008,Hyundai Bayon,Hyundai Kona Electric Or Similar,Volkswagen Taigo,Fiat 500x,Peugeot Rifter,Ceed Plug In,Seat Leon Sp,

EUR 2000 for Hyundai Kona Electric Or Similar,Mb V Class,Dacia Jogger,Ford Kuga Or Similar (eco Label),Nissan Qashqai,Renault Clio Or Similar,Fiat 500e Cabrio 42 Kwh,Audi A4 Mild-hybrid,Volvo Xc90,Audi A5 4x4 Convertible Gps,Kia Carnival,Toyota Innova,Renault Grand Scenic,

EUR 1800 for Peugeot 3008,Alfa Romeo Tonale,Toyota Rav4,Ford Kuga,Kia Sportage,Chrysler Town And Country,Volkswagen Touran 110 Kw Tsi,Ford Kuga Or Similar (eco Label),Honda Hr-v,Nissan Qashqai,Bmw X1,Renault Clio Or Similar,Fiat 500e Cabrio 42 Kwh,

EUR 2000 for Toyota Proace Electric Aut,Mb V Class,Dacia Jogger,Ford Explorer,Mercedes Cla,Audi A4 Mild-hybrid,Volvo Xc90,Lexus Lx,Mercedes Clase A,Audi A5 4x4 Convertible Gps,Kia Carnival,Mercedes Cla, Bmw 2-series Gran Coupe,Toyota Innova,Renault Grand Scenic,Toyota Proace,Mercedes Vito,

EUR 3000 for Mercedes Clase E,E Class Cab,Vw Id.4,Bmw X1,Ford Ranger,Landrover Range Rover Sport,

Theft Insurance Excess differs by car model:

EUR 1100 for Renault Clio,Toyota Yaris,Vauxhall Corsa,Peugeot 208,Toyota Aygo,Fiat Novo Panda,Fiat 500,Fiat 500 Convertible,

EUR 1400 for Toyota Auris Hybrid,Volkswagen Golf,Peugeot 2008,Hyundai Bayon,Hyundai Kona Electric Or Similar,Volkswagen Taigo,Fiat 500x,Peugeot Rifter,Ceed Plug In,Seat Leon Sp,

EUR 3000 for Mercedes Clase E,E Class Cab,Vw Id.4,Bmw X1,Ford Ranger,Landrover Range Rover Sport,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.5 mi from Madrid–Barajas Airport

11.8 mi from Cuatro Vientos Airport

Railway Stations

3 mi from Aeropuerto T4

3 mi from Valdebebas

3.4 mi from Vicalvaro

Hotels

5 mi from Alterhome Principe de Vergara V

5.6 mi from Hotel Claridge Madrid

5.8 mi from TOTEM Madrid - Small Luxury Hotels of the World

Other Landmarks

5.8 mi from Puerta De Europa

5.8 mi from Paseo De La Castellana

5.9 mi from Convention Center

CHECK RATES

Map view of Record Go Store Location

coordinates: 40.449074889813 -3.5790117877318

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 0.8
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.7
Pick-up location: 0.4
Drop-off location: 0.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Short
Madrid
8.7 /10 Very good
Reviewed: Tuesday, August 11, 2026
Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.
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P.Benezra Carmeli
Madrid
7.3 /10 Good
Reviewed: Tuesday, August 11, 2026
Bonne voiture, mais montant exagere de caution, y comprit plein dessence
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Ali.N
Madrid
8.7 /10 Very good
Reviewed: Tuesday, August 11, 2026
Great as always...Sara is the best!
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Barnett Bray
Madrid
2 /10 Poor
Reviewed: Tuesday, August 11, 2026
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Noel Ackerman(n)
Madrid
2 /10 Poor
Reviewed: Tuesday, August 11, 2026
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Joyce Fowler
Madrid
2 /10 Poor
Reviewed: Tuesday, August 11, 2026
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Daniel Alfred
Madrid
6 /10 Average
Reviewed: Tuesday, August 11, 2026
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Eileen Doherty
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied
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Laura Joule
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
Quite satisfied
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Guy Lyly
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Not bad, although it's not an Alfa Romeo.
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Baird Andrew
Madrid
2 /10 Poor
Reviewed: Tuesday, August 11, 2026
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Jo Carey
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Satisfied
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Hayden Johnson
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Satisfied
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Joshua George
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Good
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Darren Whit
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Satisfied
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Jenny Carrie
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.
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Faithe Finger
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
The staff are very professional.
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Sally Austin
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.
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A.Brunacci
Madrid
9 /10 Excellent
Reviewed: Tuesday, August 11, 2026
nice experience
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Emily Cowper
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Pretty good.
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Burke Jacob
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very good.
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Herbert Jordan
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied with the car rental experience. The staff at the counter were very polite and provided detailed guidance on important points.
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Paul Jerome
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
The insurance recommendation was straightforward and not pushy.
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Wayne Raymond
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
Car pickup was convenient, make sure to inspect the car carefully and keep detailed records.
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Randolph Titus
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
The service was quite good, and the rental process was relatively quick. However, the pick-up location was a bit hard to find.
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Ed Geordie
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied.
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Jason Burne-Jones
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied.
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Elizabeth Longfellow
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
Record Go's location is outside the airport. After landing, you take a shuttle to their office for pick-up and drop-off. A deposit of €1200 is required, but if you don't want to pay this amount, you can opt for additional insurance costing around €80. Additionally, you need to pay approximately €80 for fuel upfront during pick-up, which will be refunded if the car is returned with a full tank. It's been two days since I returned the car, but the deposit and fuel refund have not been processed yet. I was informed that the standard processing time is seven days, with a maximum of thirty days.
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Henry Reed
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied
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Novia Wodehous
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Pretty good. Although there was a promotion for insurance when picking up the car, once I told the staff I was willing to leave a deposit and didn't want to buy their recommended insurance for over 80 euros, they didn't push further.
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Hamiltion O'Connor
Madrid
6 /10 Average
Reviewed: Tuesday, August 11, 2026
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Alberta Job
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
Satisfied
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Veronica Defoe
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Quite satisfied
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Myrna Monroe
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
The car rental service was excellent.
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Primo Maxwell
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied
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June MacMillan
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
It's okay.
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Rupert Hansom
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
Acceptable
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Eli Nicholas
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Not bad.
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Owen Thorndike
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Very satisfied, but requires a credit card to rent the same model.
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Tina Robbins
Madrid
4 /10 Average
Reviewed: Tuesday, August 11, 2026
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Coral Edward
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Good
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Janice Christy
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Vehicle upgrade
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.
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Anonymous
Madrid
8 /10 Very good
Reviewed: Tuesday, August 11, 2026
When you return the car it has to be completely full, and they only allow up to about 10 km of fuel usage, so you’re basically forced to fill up at a nearby gas station right before drop-off.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Tuesday, August 11, 2026
Overall very good. I’d suggest skipping the website insurance and just buying full coverage directly at the counter. It’s a bit more expensive, but you don’t have to leave a deposit of over €1,000.
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