Record Go, Madrid Off Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Record Go - Madrid Off Airport Information, Car Rental Instructions & Policies

Address

Calle Cigoitia, 1 – San Blas – Canillejas, Madrid

Telephone

+34627359103 / +34936192468,+34627359395

Pick-up Instructions

The Record Go - Madrid Off Airport car rental location is located out of the airport

You can arrive of Record Go - Madrid Off Airport car rental by free shuttle bus.

PICK-UPS: Literally, 5 minutes from the airport in our free shuttle service. In Calle Cigoitia, 1 – San Blas – Canillejas. Terminal 1 – T1 - ‘Exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing., there you will see our meeting point.’ Terminal 2 & 3 – T2 – T3 - : ‘Go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing, there you will see our meeting point.’ Terminal 4 – T4 - ‘Exit the terminal and cross the zebra crossing and follow the indications for the “Bus hotel stop, there you will see our meeting point.’ For more details, please check: https://www.recordrentacar.com/instructions/MAD-punto%20de%20recogida-ES-EN.pdf

Drop-off Instructions

To return the vehicle to our office at Calle Cigoitia, 1 – San Blas – Canillejas, Madrid, follow the signs: From the airport, head south on the M-14. Take exit 1 towards E-90/A-2. Once you are on the A2, take the branch towards A2/Vía de Servicio and make a right turn onto Avenida de Aragón (180º turn). Record go Madrid Office: Calle Cigoitia, 1 – San Blas – Canillejas, Madrid. No out of hours available. Key box for returning 24/7 without shuttle service after the office closing time.(From 7 am to 23 pm)

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 1100-3000	30-60
Toyota Yaris Or Similar Toyota Yaris Hyundai Grand I10 Renault Clio Toyota Aygo Fiat Panda Hybrid Volkswagen Up Fiat 500 Open Roof Pack up ^	EUR 1100	30-60
Hyundai Ioniq Mystery Car Or Similar Cadillac Ct5 Or Similar Nissan Juke Mazda Cx-50 Or Similar Proton X70 Or Similar Kia Xceed Nissan Townstar Ceed Plug In Volkswagen Golf Pack up ^	EUR 1400	30-60
Seat Ateca Alfa Romeo Junior O Similar O Similar Peugeot 3008 Or Similar Ford Kuga Kia Sportage Kia Carnival Renault Traficin Or Similar Mg Hs Phev Bmw 1 Series Lexus Lbx Kia Sportage Toyota Corolla Or Similar Fiat 500 Eléctrico Cabrio O Similar Pack up ^	EUR 1800	30-60
Toyota Proace City T Kia Carnival Ford Galaxy Mitsubishi Xpander 7 Seats Mercedes Cla Bmw 5 Series Volvo Xc60 Lexus Lbx Dodge Charger Mini Cooper Cabrio Mercedes Classe V Ford Expedition Jumpy Xl Dacia Jogger Toyota Proace Mercedes Vito Show more > Toyota Proace City T Kia Carnival Ford Galaxy Mitsubishi Xpander 7 Seats Mercedes Cla Bmw 5 Series Volvo Xc60 Lexus Lbx Dodge Charger Mini Cooper Cabrio Mercedes Classe V Ford Expedition Jumpy Xl Dacia Jogger Toyota Proace Mercedes Vito Pack up ^	EUR 2000	30-60
Mercedes Clase E Audi A4 Convertible 4x4 Winter Tyres Lexus Nx Hybrid Ich-x K2 Volvo Xc40 Pack up ^	EUR 3000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master

DinersClub,JCB,Discover,AMEX are not accepted.

Debit card accepted: Visa, Master

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

19 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full driver's license issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + spain swear translation

spain swear translation

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Andorra France Gibraltar Portugal	EUR 20 per day

This additional fee is 20 Euros per day, with a minimum charge of 40 Euros and a maximum per rental of 200 Euros.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100 for Toyota Yaris Or Similar,Toyota Yaris,Hyundai Grand I10,Renault Clio,Toyota Aygo,Fiat Panda Hybrid,Volkswagen Up,Fiat 500 Open Roof,

EUR 1400 for Hyundai Ioniq,Mystery Car Or Similar,Cadillac Ct5 Or Similar,Nissan Juke,Mazda Cx-50 Or Similar,Proton X70 Or Similar,Kia Xceed,Nissan Townstar,Ceed Plug In,Volkswagen Golf,

EUR 2000 for Mazda Cx-50 Or Similar,T Kia Carnival,Ford Galaxy,Mg Hs Phev,Lexus Lbx,Toyota Corolla Or Similar,Fiat 500 Eléctrico Cabrio O Similar,Bmw 5 Series,Volvo Xc60,Mini Cooper Cabrio,Mercedes Classe V,Jumpy Xl,Dacia Jogger,

EUR 1800 for Seat Ateca,Alfa Romeo Junior O Similar O Similar,Peugeot 3008 Or Similar,Ford Kuga,Kia Sportage,Kia Carnival,Renault Traficin Or Similar,Mg Hs Phev,Bmw 1 Series,Lexus Lbx,Kia Sportage,Toyota Corolla Or Similar,Fiat 500 Eléctrico Cabrio O Similar,

EUR 2000 for Toyota Proace City,T Kia Carnival,Ford Galaxy,Mitsubishi Xpander 7 Seats,Mercedes Cla,Bmw 5 Series,Volvo Xc60,Lexus Lbx,Dodge Charger,Mini Cooper Cabrio,Mercedes Classe V,Ford Expedition,Jumpy Xl,Dacia Jogger,Toyota Proace,Mercedes Vito,

EUR 3000 for Mercedes Clase E,Audi A4 Convertible,4x4 Winter Tyres,Lexus Nx Hybrid,Ich-x K2,Volvo Xc40,

Theft Insurance Excess differs by car model:

EUR 1100 for Toyota Yaris Or Similar,Toyota Yaris,Hyundai Grand I10,Renault Clio,Toyota Aygo,Fiat Panda Hybrid,Volkswagen Up,Fiat 500 Open Roof,

EUR 1400 for Hyundai Ioniq,Mystery Car Or Similar,Cadillac Ct5 Or Similar,Nissan Juke,Mazda Cx-50 Or Similar,Proton X70 Or Similar,Kia Xceed,Nissan Townstar,Ceed Plug In,Volkswagen Golf,

EUR 3000 for Mercedes Clase E,Audi A4 Convertible,4x4 Winter Tyres,Lexus Nx Hybrid,Ich-x K2,Volvo Xc40,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.5 mi from Madrid–Barajas Airport

Railway Stations

3 mi from Aeropuerto T4

3 mi from Valdebebas

3.4 mi from Vicalvaro

Hotels

5 mi from Alterhome Principe de Vergara V

5.6 mi from Hotel Claridge Madrid

5.8 mi from TOTEM Madrid - Small Luxury Hotels of the World

Other Landmarks

5.8 mi from Paseo De La Castellana

5.8 mi from Puerta De Europa

5.9 mi from Convention Center

CHECK RATES

Map view of Record Go Store Location

coordinates: 40.449074889813 -3.5790117877318

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 0.8
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.7
Pick-up location: 0.4
Drop-off location: 0.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Madrid
10 /10 Excellent
Reviewed: Sunday, May 31, 2026
Overall very good. I’d suggest skipping the website insurance and just buying full coverage directly at the counter. It’s a bit more expensive, but you don’t have to leave a deposit of over €1,000.
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Anonymous
Madrid
8 /10 Very good
Reviewed: Thursday, May 14, 2026
When you return the car it has to be completely full, and they only allow up to about 10 km of fuel usage, so you’re basically forced to fill up at a nearby gas station right before drop-off.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Wednesday, October 29, 2025
This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.
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Janice Christy
Madrid
10 /10 Excellent
Reviewed: Saturday, September 27, 2025
Vehicle upgrade
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Coral Edward
Madrid
10 /10 Excellent
Reviewed: Wednesday, July 23, 2025
Good
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Tina Robbins
Madrid
4 /10 Average
Reviewed: Friday, July 18, 2025
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Owen Thorndike
Madrid
10 /10 Excellent
Reviewed: Thursday, July 17, 2025
Very satisfied, but requires a credit card to rent the same model.
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Eli Nicholas
Madrid
10 /10 Excellent
Reviewed: Saturday, June 28, 2025
Not bad.
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Rupert Hansom
Madrid
8 /10 Very good
Reviewed: Tuesday, June 10, 2025
Acceptable
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June MacMillan
Madrid
10 /10 Excellent
Reviewed: Thursday, May 29, 2025
It's okay.
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Primo Maxwell
Madrid
10 /10 Excellent
Reviewed: Thursday, May 29, 2025
Very satisfied
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Myrna Monroe
Madrid
10 /10 Excellent
Reviewed: Sunday, April 6, 2025
The car rental service was excellent.
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Veronica Defoe
Madrid
10 /10 Excellent
Reviewed: Sunday, March 23, 2025
Quite satisfied
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Alberta Job
Madrid
8 /10 Very good
Reviewed: Friday, February 14, 2025
Satisfied
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Hamiltion O'Connor
Madrid
6 /10 Average
Reviewed: Tuesday, February 11, 2025
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Novia Wodehous
Madrid
10 /10 Excellent
Reviewed: Wednesday, February 5, 2025
Pretty good. Although there was a promotion for insurance when picking up the car, once I told the staff I was willing to leave a deposit and didn't want to buy their recommended insurance for over 80 euros, they didn't push further.
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A.Brunacci
Madrid
9 /10 Excellent
Reviewed: Sunday, January 12, 2025
nice experience
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Henry Reed
Madrid
10 /10 Excellent
Reviewed: Thursday, January 2, 2025
Very satisfied
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Elizabeth Longfellow
Madrid
8 /10 Very good
Reviewed: Thursday, November 21, 2024
Record Go's location is outside the airport. After landing, you take a shuttle to their office for pick-up and drop-off. A deposit of €1200 is required, but if you don't want to pay this amount, you can opt for additional insurance costing around €80. Additionally, you need to pay approximately €80 for fuel upfront during pick-up, which will be refunded if the car is returned with a full tank. It's been two days since I returned the car, but the deposit and fuel refund have not been processed yet. I was informed that the standard processing time is seven days, with a maximum of thirty days.
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Randolph Titus
Madrid
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The service was quite good, and the rental process was relatively quick. However, the pick-up location was a bit hard to find.
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Jason Burne-Jones
Madrid
10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied.
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Ed Geordie
Madrid
10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied.
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Wayne Raymond
Madrid
8 /10 Very good
Reviewed: Thursday, November 14, 2024
Car pickup was convenient, make sure to inspect the car carefully and keep detailed records.
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Paul Jerome
Madrid
10 /10 Excellent
Reviewed: Monday, November 4, 2024
The insurance recommendation was straightforward and not pushy.
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Herbert Jordan
Madrid
10 /10 Excellent
Reviewed: Monday, October 28, 2024
Very satisfied with the car rental experience. The staff at the counter were very polite and provided detailed guidance on important points.
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Burke Jacob
Madrid
10 /10 Excellent
Reviewed: Thursday, October 24, 2024
Very good.
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Emily Cowper
Madrid
10 /10 Excellent
Reviewed: Tuesday, October 1, 2024
Pretty good.
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Sally Austin
Madrid
10 /10 Excellent
Reviewed: Sunday, July 7, 2024
They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.
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Faithe Finger
Madrid
8 /10 Very good
Reviewed: Saturday, June 29, 2024
The staff are very professional.
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Jenny Carrie
Madrid
10 /10 Excellent
Reviewed: Tuesday, June 25, 2024
Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.
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Eileen Doherty
Madrid
10 /10 Excellent
Reviewed: Friday, June 14, 2024
Very satisfied
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Joshua George
Madrid
10 /10 Excellent
Reviewed: Saturday, April 6, 2024
Good
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Darren Whit
Madrid
10 /10 Excellent
Reviewed: Friday, April 5, 2024
Satisfied
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Jo Carey
Madrid
10 /10 Excellent
Reviewed: Monday, March 25, 2024
Satisfied
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Baird Andrew
Madrid
2 /10 Poor
Reviewed: Tuesday, March 19, 2024
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Laura Joule
Madrid
8 /10 Very good
Reviewed: Tuesday, March 5, 2024
Quite satisfied
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Hayden Johnson
Madrid
10 /10 Excellent
Reviewed: Monday, February 19, 2024
Satisfied
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Guy Lyly
Madrid
10 /10 Excellent
Reviewed: Thursday, January 18, 2024
Not bad, although it's not an Alfa Romeo.
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Barnett Bray
Madrid
2 /10 Poor
Reviewed: Monday, December 25, 2023
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Ali.N
Madrid
8.7 /10 Very good
Reviewed: Friday, December 1, 2023
Great as always...Sara is the best!
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Noel Ackerman(n)
Madrid
2 /10 Poor
Reviewed: Monday, October 2, 2023
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Joyce Fowler
Madrid
2 /10 Poor
Reviewed: Tuesday, April 11, 2023
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Daniel Alfred
Madrid
6 /10 Average
Reviewed: Sunday, April 2, 2023
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P.Benezra Carmeli
Madrid
7.3 /10 Good
Reviewed: Monday, August 22, 2022
Bonne voiture, mais montant exagere de caution, y comprit plein dessence
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M.Short
Madrid
8.7 /10 Very good
Reviewed: Monday, August 10, 2020
Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.
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