Hertz Car Rental with Van

Great experience overall.

Absolutely loved the whole experience.

They gave us a really new car with only about 8,000 km on it, no upselling at all, and the return process was super quick.

Really great car rental experience.

Super satisfied with everything.

Super satisfied with the whole experience.

They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

The staff at the front desk were amazing!

Pretty good overall.

I booked a specific model, but when I arrived they gave me a Peugeot 4008 instead.

Hertz was great overall, everything went super smoothly.

Super satisfied with the whole experience.

I booked a Suburban but they upgraded me to a Yukon with only 160 miles on it—basically a brand‑new car.

Pretty satisfied overall. They didn’t try to charge me anything extra at the end—but to be fair, I also returned the car without any scratches or damage.

Pretty good overall.

Got a brand-new Fiat, and both pickup and return were super smooth.

Overall everything was great. The only weird thing was they insisted the driver’s own VISA card had to be used, and wouldn’t accept my friend’s even though we were traveling together as a couple. Pretty rigid policy. Luckily I had a Mongolian VISA card on me, but I still lost some money on the exchange rate. QEEQ’s service was absolutely excellent.

Overall a pretty good experience.

The wait in line was really long.

Plan in some extra time for pickup at the airport—there were quite a few people collecting cars so we had to queue for a bit.

Saw this deal on QEEQ and originally wanted a Toyota Corolla, but at the counter they gave us a Subaru Crosstrek instead. Drove over 600 km on the Great Ocean Road, even went on some muddy roads, and it handled really well, so we didn’t bother insisting on the Corolla anymore. The whole trip went smoothly with nothing to complain about.

Brand-new car with just 1,400 miles, and the space was more than enough for just me driving.

Super convenient.

Pretty good overall, but there’s still room to improve.

Pretty good overall—super convenient and efficient.

Super attentive and really friendly attitude.

First time renting with Hertz and it was a pretty good experience. The car was very new, less than 30,000 km on it and still had that new-car smell. They said there might be an early return fee but it didn’t seem to be charged in the end. Overall, nothing unpleasant at all.

Absolutely awesome.

Very satisfied with the rental company.

Overall, the whole rental experience was super smooth. The staff were really friendly and professional, and both pickup and return were quick and easy with almost no waiting at all. The car was in great condition, very clean, and I didn’t run into any issues while using it.

The staff were super friendly and welcoming.

Came at night and there was almost no line, so everything was super quick.

Really good overall.

I booked a Polo but they upgraded me to a T-Roc (I think it’s called 探歌 in China). The car was really new and spotless, the paperwork only took a few minutes, and the staff were super friendly.

Really friendly and helpful staff.

Super efficient rental process – got the car really quickly.

Picked it mainly because of their airport branch.

Excellent service.

Service was decent, nothing to complain about.

Pretty good overall.

Really good

They even let me pick up the car early and arranged everything really smoothly.

The staff were really friendly and never tried to push any extra insurance. When my card didn’t go through for the deposit, they were very patient and helped sort it out using another method.

The counter is right inside the airport, with three staff working at the same time, so there’s basically no waiting. The pickup and return process is very clear and straightforward.

Pickup was super smooth and easy to find just by following the signs. They didn’t push any extra insurance at all, just reminded me the booking only included the basic coverage from the rental company.

Very professional and efficient.

It was okay overall.

The staff were incredibly friendly and helpful.

Pretty good overall.

Really satisfied with everything.