TBILISI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The staff provided excellent service during this car rental.

Positive Review

Alamo's service was excellent, and the vehicle handover was well-organized.

Quite smooth.

The service is good and the staff is friendly. However, the condition of the rental cars is not very good, with many damages, which made me quite anxious during the trip.

Very good and trustworthy.

Satisfied

Responsive communication, no need to wash the car before returning, the four-wheel drive is great for mountain trips.

The rental company doesn't have a store at the airport, but someone delivered the car to the airport. Their staff arrived early, and we got the car right after clearing customs.

Very satisfied

Very good, I highly recommend this car rental company. They handle issues promptly and have an excellent service attitude! I will choose this company again next time.

Satisfied

Although the car has driven 130,000 kilometers, its condition is excellent with a high chassis. Without such a high chassis and four-wheel drive, it would have been difficult to handle Georgia's unpredictable mountain roads, especially the landslides on the way west from Kutaisi to Ushguli. I wouldn't recommend a self-drive trip there without such a car. The process was fine, but the rental company doesn't have a storefront in the terminal, so you need to call to arrange pickup, which requires international roaming.

The car had quite a few scratches and the interior was relatively old, but I guess most cars in Georgia are like this because we saw many heavily damaged cars still being driven on the road. It feels like cars here don’t need annual inspections? Anyway, scratches and such didn’t affect driving, so it wasn’t a big problem. When picking up the car, we requested to add an extra driver, and for some reason, they didn’t charge us for it—maybe it’s free to add an additional driver. There was no aggressive upselling of insurance throughout, and during the car return inspection, they didn’t nitpick (but to be safe, make sure to take photos and videos when picking up the car). Afterward, we waited a month and didn’t encounter any unknown charges. Overall, we were quite satisfied with this rental experience.

Good

The staff was not present when I arrived to pick up the car, and the provided phone number was unreachable. I called customer service and had to wait 30 minutes for them to return. They tried to sell me local insurance, even though I told them I had already purchased insurance. They insisted, saying my insurance was from my home country, which would result in slow claims processing and complications in case of incidents. I refused their upselling efforts.

The staff service was quite good, but they finish work a bit early—closing at 9 PM. Additionally, they might not always be at their desk and could be away on a break, so you may need to call them.

Very satisfied

Very satisfied with the service, everything was well-handled, and there were plenty of service reminders.

The car was delivered to the doorstep, excellent service. All necessary procedures for crossing into Armenia were fully prepared. The license plate was stolen in Armenia, but a new one was sent quickly from Tbilisi. Be aware that foreign license plates are frequently targeted in Yerevan, Armenia, resulting in an additional cost of 290 GEL for a new plate. Full trust was shown during vehicle return without inspection. Highly appreciated. If you're heading to Kazbegi, Mestia, or Ushguli, make sure to rent a 4WD. Absolutely essential!