KOTA KINABALU AIRPORT CAR RENTAL REVIEWS

Good

Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!

The staff were enthusiastic and professional, and the return process was convenient and straightforward.

Very satisfied, convenient and efficient, I will rent from this company again next time!

Excellent service, the car was delivered to the hotel.

Good.

Very satisfied with the service attitude, patient and detailed explanation of the vehicle condition.

When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.

The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.

Excellent

I had a wonderful journey. The store gave me an upgraded and modified vehicle, which had impressive power. Since most areas in Kota Kinabalu are mountainous, having a pickup truck was absolutely perfect.

너무 오랜기다림에 다들 공항 빠져나가고 딱 두명 저희만 남아서 1시간을 넘게 기다리다 지쳤습니다

Satisfied

Picking up and returning the car at the airport is very convenient. Self-driving trips are more suitable for middle-aged and elderly travelers.

Very good.

Overall pretty good. There were some issues with the deposit, but everything was actively resolved.

Pretty good.

The pick-up and drop-off process is very simple and quick. The pick-up spot is right next to the store, which is very convenient.

Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.

The service is efficient, and the pickup and return process is seamless without any delays.