PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

After picking up my luggage, I could immediately see the car rental counters. You need to take a number at the storefront and wait for your turn to proceed with the rental. The entire process was very smooth. After mentioning that I had purchased QEEQ's insurance, they just informed me that I would be responsible for any issues and did not try to upsell additional insurance. The deposit was 300 euros. The car I received had several scratches, but the rental company emailed a report listing all the pre-documented scratches. When picking up the car, I compared it against the report and was advised to promptly report any other issues to the staff. For the car return, simply navigate to the terminal and pay attention to the 'car rental' signs near the airport. Just follow the signs, and everything will be fine.

The service was quite good. Vehicle inspection was very thorough, so it's essential to purchase full insurance.

Not bad, but they asked me to add insurance and I refused.

The queue was incredibly long. This was the first time I encountered a 30-minute wait for picking up a rental car, probably because the price was cheap. RecordGO had over ten service counters and eight self-service machines, yet the wait was still very long! There were two types of deposits: 1. €129 fuel deposit, 2. €1200 insurance deposit. The process was relatively smooth overall. Right before returning the car, I refueled until the pump clicked at the nearest gas station to the airport, then drove about 1-2 km to return the car. However, the staff said the tank was not full??? I was confused and explained that I had only driven 1-2 km, and the staff replied, 'OK, no problem, it's fine!' But the next day, €69 was deducted from the fuel deposit, and I only got back about half of it! Absolutely ridiculous!

It's okay, but the wait time for the airport shuttle bus was quite long. It's best to allow an extra 20 minutes.

The service was very enthusiastic and excellent.

Very good, a pleasant experience.

Very satisfied

The service was excellent!

The store is easy to find with clear directions.

The platform included full insurance, but during car pickup, they required us to purchase another full insurance before we could take the car. We were told that without it, any damage would incur a 1250 Euro charge. It seems like the platform and the rental company didn't coordinate well, which wasted a lot of my time. There was already a queue during pickup. Both pickup and return locations were fairly easy to find; just follow the signs. Since the Volkswagen we booked was out of stock, the rental company upgraded our car. The staff member was really very nice. The car had screen mirroring and a reverse camera. Be sure to check the fuel type while refueling. Turns out this was an X1 diesel version.

When returning the car, we passed by a gas station about 10 kilometers from the rental location and filled up the tank. Upon arrival, we were informed that fuel refills must be done within 5 kilometers of the store. They asked us to refill it nearby, but it only cost an additional 1 euro to top it off... Unbelievable! This is the first time we’ve encountered such strict rules. The worst part was the time wasted, as we were heading to the airport after returning the car.

Excellent service, no tickets received yet. The return navigation is quite complicated, so make sure to allow enough time!

Pretty good.

Very satisfied.

The directions at the airport were clear. This was my first time renting a car abroad since the pandemic, and I forgot some of the European processes, which made me spend quite a while at the counter discussing things. For instance, I bought insurance on the platform but still had to pay a deposit (this is just a regular car rental deposit to cover fines or penalties, if any). Additionally, there was a fuel tank deposit, which is refundable as long as you return the car with a full tank; it's just another form of security. QEEQ remains as reliable as ever, offering clear instructions and being as convenient and efficient as it was before the pandemic. I chose a leading local rental company instead of a global one, and the service was very convenient.

Excellent!

The pick-up and drop-off process is simple and efficient.

Pretty good.