The rental office is just outside the airport. If you’re traveling in the off-season, call them as soon as you land and they’ll send someone to pick you up. Overall, the experience was pretty good.
Everything went super smoothly! The staff at the store were incredibly friendly, there were absolutely no hidden fees, and none of the horror stories I’d seen online happened to me at all. I even extended the rental by one extra day at the last minute and returning the car was a breeze.
I originally booked a BMW X1, but the branch must’ve been out so they upgraded me to a 3 Series. Ended up with a brand‑new car with just over 1,000 km on it, absolutely perfect. Most of the route was on the D400 with lots of curves, and having the 3 Series made it a really smooth and fun drive for our family of three. The only downside was that we had to extend the rental by one extra day due to a change in plans, and that bumped the price up a bit – about 8,000 lira – which felt slightly expensive. Other than that, everything was great.
They didn’t give me the exact car I originally booked, but I was in a hurry to catch the good weather in Fethiye for paragliding, so I didn’t bother arguing about it. The car itself was fine though.
When we returned the car, we realized we’d left some belongings inside. They helped us contact the right people to look for them and eventually found everything at the car wash area. Super friendly service.
There was a bug when paying the deposit with my Chinese credit card, but the staff at Dalaman Airport were super patient and kept trying different ways with me until my bank sorted it out. They were really friendly and attentive the whole time.
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