SANTIAGO CAR RENTAL REVIEWS

The car was upgraded for free during pickup. It was a brand-new car in excellent condition. The staff met us at the arrival gate and took us to the pickup location via shuttle in about 5 minutes.

Very good customer service

Very satisfied

Excellent, brand new car.

Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.

Sobre a QEEQ, foi rápido de fácil a reserva.

Everything good except still waiting for the return of my deposit

Met expectations

Efficient and good price

We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.

Overall service was great, and extending the rental was very easy.

we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.

Easy as always

Would not recommend. Disinterested staff. Explained how I had to keep car clean and return with full tank yet they give me a dirty car covered in dents and only 1/4 tank fuel. No assistance with installing car seat (and it’s quality was bad)

It was very late when we arrived at the airport, and there were no shuttle buses. However, after contacting the rental company via WhatsApp, they immediately sent someone to pick us up. Excellent service!

Arrived at the airport at 11:30 PM, the counter was already closed. Contacted them via WhatsApp, and they quickly drove the car to the terminal entrance to pick me up.

Good

Very satisfied

Very satisfied, the staff speaks English and has a friendly attitude!

The service was excellent, and both the pickup and drop-off processes were very convenient.

Great experience, very satisfied with this car rental. The vehicle is a 2024 model with 30,000 kilometers and in excellent condition.