The car was upgraded for free during pickup. It was a brand-new car in excellent condition. The staff met us at the arrival gate and took us to the pickup location via shuttle in about 5 minutes.
Super happy with the whole experience. We had a flat tire along the way, got it fixed and returned the car, and the staff carefully checked everything and clearly confirmed there were no issues. The return process was quick and efficient, and they even told us we didn’t need to bother washing the car.
It was very late when we arrived at the airport, and there were no shuttle buses. However, after contacting the rental company via WhatsApp, they immediately sent someone to pick us up. Excellent service!
The rental office is right on the main street, so it was super easy to find. The car was really new and well maintained, and the guy who helped us was super friendly and honestly pretty cute. We rented for three days in total, and since there are quite a lot of dirt roads around here, the SUV handled everything perfectly. I’d definitely choose this company again next time I come to Puerto Natales. When we returned the car, the girl at the counter even drove me to the airport, and we had such a nice chat on the way!
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