Happy

The pickup guy was enthusiastic and chatty.

They have no idea about the process. If there is a problem, you just wait for charges and prepayments. The car tire went flat at night, and there was no assistance. We didn't get back to the hotel until 3 AM even though it started around 9 PM.

I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.

My car did not have a USB port so l would advise to check as you cannot assume!