Happy

Very quick

Not punctual. They said they would pick us up in ten minutes, but we waited for 45 minutes. The staff had no apology. The car was not refueled when we got it, and they refused to refund the extra fuel we added when returning it, claiming we didn't keep the receipt. Shouldn't they take photos if they refueled before renting it out? Different staff gave conflicting information about the car return. Strange, where did the good reviews come from?

The vehicle I received was an old Volvo v60 which would best be described as well used. The leather on the seats was cracked and the exterior was not even clean. Also in the pick up office EVERY sign was written in Mandarin.

The condition of the car asthetically was bad. Scratches and dings around the car. Booked a Toyota kluger but ended with a Nissan Pathfinder which was dated and old.

My only minor criticism was that I didn’t receive the car that I ordered. Otherwise, the experience was great and I will use them again.