Excellent

The car is a bit old, but overall it's good. However, the wait for the shuttle to the airport after returning the car took longer than expected, which made catching my flight a bit rushed.

There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!

very good

very good

We would have had much difficulty dropout of the car if we hadn’t overheard another customer stating the address was unable to be found on iPhone maps.

good service at the counter

easy booking