Great service and quick

The counter staff were great. The car was old, stinky, and had some mechanical issues.

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

The car has already run over 110,000 kilometers. The key issue is that at a speed of 85 km/h, the car becomes unstable. Initially thought of changing it in Taupo, but it turns out the only location is in Auckland! Wasted phone expenses, and the person who answered said yes, the car shakes above 85 km/h. They knowingly rented out a car in bad condition! I was dissatisfied throughout the journey.

Extremely rude attitude and unauthorized credit card charges.

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