Will use again

The service attitude was just average, and during my first return, I was required to have the entire car inspected.

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Like: amazing quality of vehicles and great services

Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money.
Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.

Like: Car was good size and clean.
Dislike: I mentionned the front tyre was deflated at time of pick up. The person told us to inflate it at a petrol station. It appeared there was a small puncture as after 2 days, the tyre was deflated again. Would have been bettter and less risky to repair or replace it when I flagged it.