Surprisingly pleasant and hassle-free

Timely airport pickup and detailed explanation of driving rules.

The vehicle I received was an old Volvo v60 which would best be described as well used. The leather on the seats was cracked and the exterior was not even clean. Also in the pick up office EVERY sign was written in Mandarin.

Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel) Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did. even though I had full insurance I dont need to pay for this scam. still dont like liers and profiters.

easy to use and fast to respond ++

Pick up experiences (unacceptable) - On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar. - Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there. Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total. Note: It was 44degrees really sunny day. Car conditions: - I booked Compact - Ford Focus or similar but I got upgrade to camry. - There are scratches all over the car. - Fuel tank is not fill up. - Car was looking clean but smells like smoke in the car. It’s really bad. Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.

Amazing staff very friendly would recommend