Great service but wrong billing!

The process from paperwork to pick-up was very quick

I have used Budget for the past few times and felt it was great, not worse than Hertz or AVIS. The prices are reasonable and the pick-up and drop-off efficiency is high. I hope they continue to maintain this standard!

Good service

I’m very disappointed about the woman that was attending at the counter (14/10/2022-23:00aprox Melbourne airport). When she knew that we are Colombians she started to talk about cocaine and the good quality of Colombian cocaine. For me and my brother, it is a terrible disrespect and it is even almost a racist and discriminatory comment, in her position as a client attendant, she has to be respectful of all people and cultures instead as she did following a bad stigma about a country to frame us as bad people. in Colombia, we are more the good people than the bad ones and drugs are not anymore the main thing in a country full of culture and good people. On the other hand, she had a bad attitude attending us, with a poor explanation about the process. for example, she charge me $100 but she wasn’t clear for what reason I had to pay that. (I suppose it is a bond that will be returned to my account) because when I did the booking I paid for everything. (At this time, I don’t know anything about this $100 and I would like to know when will be my money returned? ) It is a shame just an only one person with a very bad attitude destroys the whole experience and good name of a company. Forgetting the bad experience at the counter all was good and the car was great. That’s why we have a bittersweet taste about the experience renting a car in budget.

Good prices!

Staffs are super nice, friendly and helpful. I was a bit late with my internetional flight when I drop off my car. Staffs at drop off point worried i might miss my flight and offer me to give me a ride and drop me off at departure terminal to safe my time. Thank you much for their help and I didnt miss my flight!!