Happy AU car rental

Not punctual. They said they would pick us up in ten minutes, but we waited for 45 minutes. The staff had no apology. The car was not refueled when we got it, and they refused to refund the extra fuel we added when returning it, claiming we didn't keep the receipt. Shouldn't they take photos if they refueled before renting it out? Different staff gave conflicting information about the car return. Strange, where did the good reviews come from?

Although Aucar Rental is not located at the airport, their shuttle service is excellent and prompt. We didn't have to wait long at all.

Aucar's airport location is very small, and the insurance deductible is very high. The staff are not familiar with their own vehicles. After we took the car, they asked us to return for a re-check. I would not choose this company again.

Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.

Beside not having the booth outside the airport, this had been cumbersome.