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Not at the airport & a wrecked van to rent

Reviewed: Tue, Jan 22, 2019
About Aucar: 5.3 /10
We couldn't understand the person who told us where to go & then couldn't understand her when she was picking us up...it wasn't clear that she was a shuttle & not dropping off our van. When we arrived at the rental car location, we had to wait 15-20 min for our car to be ready & then it turned out to be a huge box van (people mover) that looked like it had been in a more than a few accidents! I don't want to drive a wrecked car when we rent a car. I want something in good condition both inside & outside.
About QEEQ: 8.0 /10
Full Size Van | KIA Carnival or similar

Relevant Reviews on Aucar Aucar Mel airport

M.Brown

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Economy | Nissan Micra or similar
Reviewed: Sun, Dec 1, 2019
About Aucar: 9.3 /10
Decent company and I got a really cheap car! + Upgrade for free.
About QEEQ: 8.0 /10

Faris Nsm

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Large SUV | Ford Territory 7 Seats or similar
Reviewed: Tue, Jul 30, 2019
About Aucar: 4.3 /10
Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.
About QEEQ: 8.0 /10

L.Koh

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, Jun 26, 2019
“Easy & simple process.”
About Aucar: 10.0 /10
Friendly staff, helpful. Assigned big sedan instead of mid size SUV (which still in progress of cleaning). Good interior space.
About QEEQ: 10.0 /10
User friendly, easy for booking.
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B.Hamilton

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Mini Van | Hyundai Imax 8 Seats or similar
Reviewed: Sat, May 4, 2019
“Read the small print.”
About Aucar: 7.3 /10
The car was a good size for us and met our expectations. We thought the fees we were charged for using a toll road were excessive.
About QEEQ: 7.0 /10

C.Ho

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Mini Van | KIA Carnival or similar
Reviewed: Mon, Jul 9, 2018
“Happy And Satisfied”
About Aucar: 8.0 /10
Like: The car was clean.
Dislike: Thought I will be getting. Kia Grand Carnival as advertise but instead I got a similar model Hyundai iMax.

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