There are hidden cost and the staff push us to get more options

Extra charges when it was already paid for. I paid for the rental and the car insurance online when I get there apparently i had to pay for insurance I tried to use my own and the lady said it was not possible. That I would lose my money that I paid online and had to start a new transaction. My wife and kids were super tired and I ended up paying an extra 156 dollars. Very upsetting. The car was very cheap and dirty and it had a horrible smell. The outside was full of scratches that I had to come back and had the lady check again so I won’t get charged. I will never recommend Green Motion to anyone. The worst experience ever.

The car did not have any windshield wiper fluid so I could not see out my window on ride from Orlando. Also they should put more gas in than 1/4 tank. I almost ran out. They should also tell u how to work everything. The car seemed a little outdated bc I had to lock the door with a key. Not automatic like cars these days.

I waited close to an HOUR just to have someone come to the counter to begin my car pick up. It was already reserved It felt as if I was being "sold" extras: do you want to add: gps, prepaid gas, insurance seemed to be a hugh issue since I had my own. MORE SIGNAGE needed for the pickup location. Shuttle Service was fine!

Only issue was extra long wait time at airport to be picked up. Kept on hold for loooooong time when tried to call number to make sure pickup was on way - never got a person. Otherwise, excellent experience.