The first employee was not very good at customer,service would not even let me use the phone The sec

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

The pick up guys are NOT present in the airport unless the customer calls them up for pick-up, STRANGE ! I spent almost an hour waiting :( The car was shaky a bit when driving on highways.

Need more shuttles for pick up at airport and some more counter agents.

great site keep checking price does drop.