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Search for Routes Car Rentals in Orlando

Waited for an hour to get car

Reviewed: Fri, Jun 28, 2019
About Routes: 6.7 /10
Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.
About QEEQ: 10.0 /10
Toyota Corolla image
Routes
Orlando International Airport(MCO)
Orlando
United States
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

Wendell Nehemiah

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Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, May 17, 2018
About Routes: 2.0 /10

V.Nemec

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, May 14, 2019
“Rental agent was horrible”
About Routes: 5.7 /10
Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

Karen C.

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, May 12, 2019
“Confusing pick-up and overcharged.”
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10

T.Colby

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Jan 23, 2019
“The first employee was not very good at customer,service would not even let me use the phone The sec”
About Routes: 8.3 /10
The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.

H.ZAMUDIO

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Aug 31, 2018
“Excellent”
About Routes: 10.0 /10
Like: what i like to most is the people that works there Mike a manager and Kevin general manager , very nice .
Dislike: EVERTHING WAS NICE

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