europcar were very good in the execution of keddy by Europcar

Even though I already bought insurance, they wanted me to buy a more expensive one. Then they offered me an upgrade to a more expensive car but I had to pay more. When I refused, they started pushing insurance again. The deposit was higher than others; while others asked for 200 pounds, they wanted 700 pounds.

The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.

It was very trouble free

Good value and kept informed

Always great

No problems at all

The wait was TWO HOURS to get the pre-booked and pre-paid car. It was baking hot and I had a baby and a small child with me. The staff did not acknowledge the wait or apologise for it. I made a note, whilst in the queue, never to use Europcar again. All other rental car providers had more staff and no lines. Horrible, horrible, experience!

Good booking platform. No problems.