Received a car better than expected.

When picking up the car, the fuel gauge was not full; it was two notches below full. We immediately asked the staff about it and were told that the fuel gauge was faulty and that it would be fine if it showed the same when returning the car. We assumed the tank was actually full but the gauge was faulty. However, when we refueled before returning, we found out that the gauge was working perfectly. Felt a bit deceived.

The service was pretty good. They suggested additional insurance, which we ended up buying. It came in handy later when the car had some scratches.

Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

Very pleasant and trouble-free experience. Very good value for money.