Received a car better than expected.

Fantastic car.

Nice experience

Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good. Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

On the second occasion, I did not get the car I booked, an Opel Astra, I got a smaller Opel/Vauxhall Corsa, which was fine but not what I booked.

The wait was TWO HOURS to get the pre-booked and pre-paid car. It was baking hot and I had a baby and a small child with me. The staff did not acknowledge the wait or apologise for it. I made a note, whilst in the queue, never to use Europcar again. All other rental car providers had more staff and no lines. Horrible, horrible, experience!

Good booking platform. No problems.